Grievance Redressal

Last updated: 24 October 2026

In line with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer. Write to them for any complaint about the service, a creator's listing, a refund that has not been resolved, privacy, or content that infringes your rights.

Grievance Officer

• Name: Jagatmohan Padhan
• Designation: Grievance Officer (Proprietor), AgenticVerse
• Address: AgenticVerse, Flat/Door 3, School Area, Dangbahal, Gaisilat, Bargarh, Odisha 768037, India
• Email: agenticversestudio@gmail.com
• Available: Monday to Saturday, 10:00 to 18:00 IST

What to include

• Your name and the email you used on PaperNote.
• Order code, payment reference and store name, if it is about an order.
• The link to the listing or content, and what you want us to do.
• For copyright complaints: proof you own the work and the link to the material.

Our timelines

• We acknowledge your complaint within 48 hours.
• We aim to resolve it within 15 days, and in any case within one month.
• Content that is unlawful or infringing is acted on within the time the law requires.

If you are not satisfied, you may approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or a consumer commission.