Refund & Cancellation Policy

Last updated: 24 October 2026

1. Buying notes

Notes are sold by independent creators and you pay the creator directly. PaperNote never holds your money, so refunds on note purchases are issued by the creator, not by PaperNote.

Because notes are digital and can be copied once downloaded, purchases are generally non-refundable after the file has been downloaded, except in these cases:

• You paid but the download never unlocked and the creator did not respond to you.
• The file is empty, corrupted or will not open, and the creator cannot fix it.
• The product is materially different from its description.
• You were charged more than once for the same order.

2. How to ask for a refund

1. Contact the creator first, with your order code and a short reason.
2. If you get no reply within 3 working days, or you disagree with the outcome, write to our Grievance Officer with the order code, payment reference and screenshot. We will look into it, contact the creator and, where the claim is valid, ask the creator to refund.

Approved refunds are sent by the creator to the account you paid from, normally within 7 working days.

3. Orders that are not approved

If the creator rejects your order because the payment could not be found, you can resubmit the correct reference and screenshot. If you paid and the creator confirms it was never delivered, they should refund you.

4. Creator subscriptions

Starter and Growth plans are billed through Google Play. You can cancel at any time in Google Play; access continues until the end of the paid period. Refund requests are handled under Google Play's refund policy.

5. Contact

agenticversestudio@gmail.com